There is great value in getting an outsider’s perspective. Also, people in the organization are more likely to tell the truth to an outsider than someone above them on the org chart. One thing that differentiates consultants from good coaches is that the former tend to present management or the board with their solution, which is, after all, what they are being paid for. A good coach helps individuals and teams come up with their best solution. Now which do you think is most likely to be implemented?